Library & Information Services at Swansea University has received the Customer Service Excellence Award:   http://www.swan.ac.uk/lis/AboutLis/customerServiceExcellence/ This is the updated version of the Charter Mark, which LIS has held since 2006. LIS is the first department in the University to receive …

Customer Service Excellence Award for Swansea Read more »

A new website has been launched which reveals the ‘behind the scenes’ activities of the library during Cardiff University’s 125th anniversary year – the ‘Day in the Life’. http://www.cf.ac.uk/insrv/aboutus/dayinthelife/index.html Janet Peters, University Librarian said: “The range and complexity of work …

A ‘Day in the Life…’ behind the scenes of Libraries! Read more »

Identification and dissemination of lessons learned by institutions participating in the Research Excellence Framework (REF) bibliometrics pilot: Results of the Round One consultation HEFCE is conducting a pilot to inform the use of bibliometric indicators in the Research Excellence Framework. …

Research Excellence Framework (REF) bibliometrics pilot: Results of the Round One consultation Read more »