CILIP Training: calling all academic librarians!

Make time this November and December to develop your career and enhance your LIS skills with courses such as:

Creating a customer-focused environment: academic sector
16 November 2010, London
With increased pressure to fulfil customer related targets and KPIs, library and information staff need to keep one step ahead and anticipate rather than respond to customer needs. This one-day course will provide the tools and techniques to better understand your customers and deliver an outstanding service.
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/creating-customer-focused-environment-academic-sector.aspx

Esurvey methods
23 November 2010, London
A well developed survey is one of the most effective tools to assess what your users need and want and how you can deliver it to them. Discover the tried and tested techniques used when developing an electronic survey. Learn about the questions to ask – and the questions to avoid!
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/esurvey-methods.aspx

Supporting international students in HE
30 November 2010, London
Many international students have studied in educational systems that have different approaches to learning and teaching than those commonly used in UK universities.  This one-day workshop will focus on practical approaches to supporting international students in higher education.
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/supporting-international-students-he.aspx

Supporting the research student
06 December 2010, London
Since the publication of the Roberts Report, interest in supporting research students has grown in recent years. Learn to identify and adopt the different approaches to help and support the wide ranging needs of research and PhD students.
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/supporting-research-student.aspx 

Teaching information literacy in HE: what where and how?
09 December 2010, London
Information Literacy work is growing exponentially across higher education. Librarians are working to engage as many students as possible, producing materials/tutorials for the digital environment as well as devising face-to-face activities. This course will address the issues and practicalities associated with designing effective IL activities/sessions.
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/teaching-information-literacy-he.aspx

Don’t forget all CILIP Members receive a 40% discount on all our training courses.
Browse all our courses online: http://www.cilip.org.uk/training