- Gair am WHELF
- LMS WHELF a Rennir
- Cynlluniau mynediad a benthyca
- Is-grwpiau WHELF
- Aelodau WHELF
- Cysylltwch â ni
WHELF was very pleased to have Andy Priestner run a UXLibs workshop at the University of Wales Trinity Saint David, Carmarthen campus on 30th June 2017. Many thanks to Nina Whitcombe (Swansea University) and Sue House (University of South Wales) for these excellent blog posts about their experience of the day.
By Nina Whitcombe, Collections Services and Systems Officer at Swansea University:
“I registered for this course as soon as I saw it advertised on the enthusiastic recommendation of a colleague who had already attended training given by Andy Priestner. The course became full very quickly so I am glad that I did manage to book early. After working in academic libraries for longer than I am prepared to admit, it becomes very easy to fall into the mind-set of assuming you have a good grasp on what users want. This training was a timely reminder that user requirements constantly evolve and in order to meet institutional aims for student experience we need to gather behavioural and attitudinal data alongside the more traditional data such as footfall, number of loans etc.
Throughout the day, Andy introduced a variety of ethnographic approaches that can be employed when gathering research data from library users. The results can then be examined to identify how our services and spaces are currently used and how people want to use them. We were given the opportunity to carry out practical examples using the various research methods and encouraged to consider how we could take these ideas away with us and apply them in our own work environments.
The final part of the day covered idea generation and prototyping based on data gathered during research. We worked through a number of practical examples aimed at maximising the value of user feedback. It was reassuring to see how quickly and cheaply user satisfaction with the physical library environment can be improved (strategically placed plants acting as privacy screens on shared study tables). We are currently undergoing a major campus redevelopment project and I am sure there will be the opportunity to try out some of the methods and ideas covered at this event soon”
By Sue House, Librarian for Humanities, Social Sciences and Law, University of South Wales:
In this slightly unconventional post I’ve tried to use reflective questions learned on a CILIP Professional Registration Workshop & Mentor Information and Support Session from CSO Sharon Cook to share with you a personal evaluative and critical summary of the day.
Why did I do this activity?
What did I learn from it?
I learned a huge amount from this day, the key points for me were:
There are lots of UX library resources available including:
How is this going to change my practice?
How am I going to share this new knowledge?
How am I going to monitor impact?
I will report back on the observations and inductions to my line manager with any suggestions for improvements to library space and services.
Ask yourself – ‘So what’?
The recent updating and development of classic ethnographic research methods to ‘UX’ has really energised many in the library community to gain a better understanding our users. At a time when libraries are under pressure to provide return on investment/value for money and evidence-based services these methods can relatively easily and more effectively inform the strategic and operational direction of the library service at USW. I would advocate that all USW library staff be involved in UX work. Andy was a great trainer and above all else it was a fun day out – yes, really!
Congratulations to Alison Harding who has been elected to the Sconul Executive Board. Alison was appointed to the post of Executive Head of Library and Learning Resources at the University of Wales Trinity Saint David in July 2016, having previously held a number of roles within the library service of UWTSD. She is also a staff governor on the UWTSD Council. She has worked previously at UWIC (now CMU), University of Glamorgan and the University of Wales, Newport (now USW).
Alison is the institutional representative on the WHELF (Wales Higher Education Libraries Forum) Group, and also a member of the SCONUL (Society of College, University and National Libraries) Access Steering Group.
Her professional interests are library and learning space design, opening up access to resources and services, and library collaboration and partnerships. Alison is a mentor within the ‘Women in Universities Mentoring’ scheme, and has acted as a Leadership Foundation ‘Aurora’ role model.
Global Library Excellence Tour – 14th September, Cardiff Central Library
More information including programme and registration: http://libraryexcellence.com/
The Library Global Excellence Tour 2017 is primarily aimed at senior leaders in public and academic libraries in the UK and Ireland. The tour, completely free to attend thanks to our sponsors, is designed to showcase global excellence and ambition in library service delivery and to inspire library leaders to achieve excellence in their service.
This is a free event and an opportunity for non-librarians too to see just what state and national library tech and infrastructure in US, Australia and Europe have delivered and to hear from the best in the UK.
CILIP Cymru Wales have three events planned for the 9th of October in Cardiff. All three are open to CILIP members and non-members alike. CILIP Cymru would like you to get involved and share your experiences around the three themes. Places are limited- for each session, if you would like to come please book a place.
Copyright; Come and play the Game with Jane Secker. 10:30-13:00 £10 CILIP member, £20 non-member
Ethically Speaking. 14:00-16:00 An interactive workshop with Nick Poole and Guy Daines. This workshop forms part of CILIP Ethics Review and is an opportunity for those in the profession in Wales to contribute. No charge
Privacy Seminar. 16:00-17:00. Both Nick Poole and Guy Daines will present a seminar on the work CILIP is doing in this area. No charge.
Here is a link to all events mentioned https://www.cilip.org.uk/about/devolved-nations/cilip-cymru-wales
If you would like to know more about CILIP Ethics Review details can be found here: https://www.cilip.org.uk/research/topic
The Academic Book of the Future Project has published the findings from its 2 year project. The report by Marilyn Deegan states that:
“the academic book/monograph is still greatly valued in the academy for many
reasons: the ability to produce a sustained argument within a more
capacious framework than that permitted by the article format; the
engagement of the reader at a deep level with such arguments; its
central place in career progression in the arts and humanities; its
reach beyond the academy (for some titles) into bookshops and into
the hands of a wider public. It seems that the future is likely to be a
mixed economy of print, e-versions of print, and networked
enhanced monographs of greater or lesser complexity” (pg. 7)
The reports are available in full to to read from the project website
Outputs from the research project have also been published as a BOOC (Book as Open Online Content) published by UCL Press and can be accessed here
The WHELF Representatives met on 18th-19th May, 2017 at Gregynog Hall. This was the first meeting with our new WHELF Chair, Emma Adamson (Director of Learning Services, USW). We welcomed Mairwen Owen (Head of Academic Services) from Bangor University Library to her first WHELF Reps meeting.
Also present were: Kristine Chapman (Amgueddfa Cymru); Ann Davies (OU); Alison Harding (UWTSD); Julie Hart (Aberystwyth), Mark Hughes (Cardiff Metropolitan), Paul Jeorrett (Wrexham Glyndwr), Janet Peters (Cardiff); Owain Roberts (NLW); Rachael Whitfield (WDO); Tegid Rhys Williams (NRW); Steve Williams (Swansea)
The WHEEL sub-group has done some excellent work in liaising with publishers / suppliers to investigate deals for WHELF in these areas. We discussed the possibility of a WHEEL bundle of resources. The WHEEL Chair, Mark Hughes, will look at the top 5 offers that WHEEL currently have on the table which more than half the WHELF institutions have expressed an interest in, aggregate the costs and then pro rata those for each WHELF institution to ascertain if this is an affordable solution for WHELF.
A task and finish group is to be set up to scope the future of a WHELF Office. This will consider what WHELF needs for the future in terms of supporting the development of WHELF, including management of the shared LMS, WHEEL negotiation and administration requirements such as central invoicing and general administration of the WHELF organization.
Report from NLW digital preservation day and repositories discussion
Steve Williams reported back from the ARCW/WHELF Digital Preservation day organized by NLW on 28th March 2017. WHELF has agreed that its focus will be on digital collections and special collections perhaps mirroring some of the Archivematica/Arkivium work done by ARCW. It has been agreed that a feasibility study would be the best approach for WHELF and we are currently exploring funding opportunities for this.
National Library @Cardiff collaboration agreement – Owain Roberts and Janet Peters reported on that this collaborative project is now in operation providing secure electronic access to the resources of the NLW. A designated room in the Social Sciences Library at Cardiff University has been established. Resources can only be accessed on screen, no downloading or printing. The resource is available to the general public.
WHELF Shared LMS: Gareth Owen’s paper suggested a number of recommendations which the WHELF Shared LMS Steering Group were asked to approve:
Cardiff University Library visit to North Carolina
Janet Peters gave a presentation on her visit to the libraries at the University of Birmingham and Duke and North Carolina State Universities to investigate automated storage systems.
The WHELF Chair, Emma Adamson and the WHELF Development Officer are touring the WHELF institiutions as part of an exercise to get a broad overview from each institution on its focus and service priorities and as it currently stands post LMS implementation and seek input on planning for the future for WHELF.
At the end of Thursday’s meeting WHELF Reps took a walk in the surrounding grounds of Gregynog in memory of Judith Agus (former librarian RWCMD) and made a donation to Cancer Research.
Thank you to Beth Hall, Research Support Librarian & Academic Support Librarian at Bangor University for summarising the findings of the 3 regional events held 8th, 9th, and 10th May and organized by the WHELF Research Group. Thank you also to Susan Glen, Research Librarian and Subject Librarian at Swansea University, and Nick Roberts, Research Librarian at University of South Wales and Beth again for their reports from each event which are included in the blog post below. These events were supported by funding from the WHELF Staff Development Fund and Bangor’s event was supported by the CILIP Information Literacy Group.
In May 2017, we organised three parallel events in Cardiff, Swansea and Bangor in order to reach out to library staff interested in the area of supporting researchers.
Our aims for these events were:
There was some flexibility in the way the three separate events were organised, with different speakers at each event bringing different emphasis to the discussions.
We have received positive feedback from attendees. We conducted a post-event survey and got 30 responses across the three sites; 66% of respondents agreed they would rate the event good or very good (data below). With attendee’s comments such as:
“It is reassuring for me that I am operating along the right lines. Thank you for organising this”
“It was interesting to hear the researchers’ side of the story, great idea to get them in”
|Overall, how would you rate this event?|
However, attendees also commented that they wanted more time for discussion and more time to catch-up with library staff who are in “new roles” supporting researchers. They would like to know more about what their roles involve, and share lessons-learned amongst colleagues – what has worked well and what has not.
Three separate blog posts have been written about the events, which give further valuable insight into what we have learnt from these events, as follows:
Report from Susan Glen on Swansea University’s event here
Report from Nick Roberts on Cardiff University’s event here
Report from Beth Hall on Bangor University’s event here
Here follows a summary of the main learning points from the invited speaker presentations, a list of current library services that the invited researchers mentioned as being valuable to them, and a list of actions that were coming out of the group discussions.
Learning points from invited speakers presentations:
Support that is valued:
Some ideas coming out of the discussions:
We should map our training, information guides and webpages to the Researcher Development Framework (RDF)
This event was held at Aberystwyth University on 21st June 2017 and was organized by library trainee, George Smith. The event was well attended from across Wales and very well received. A blog post outlining the talks from the day can be read here.
Thank you to the University of Wales Trinity Saint David and Swansea University for organizing another successful and informative Gregynog Colloquium this year. The speakers’ presentations are now available on the Colloquium website:
Thank you also to Kathryn Parry, CILIP Development Manager who has written a blog post about her experience of attending the event and that can be accessed here.
In 2018 the Colloquium will be organized by Bangor and Wrexham Glyndwr.
Thank you to Beth Hall, Research Support Librarian, Bangor University for this report:
12.06.17 I attended the CONUL annual conference, May 30th and 31st, Athlone, Ireland. CONUL is a consortium of Ireland’s main research libraries. http://www.conul.ie/
Recordings of the keynote lectures are available here:
The slides are available here:
I spoke at the conference on the topic of the WHELF research group and the events we have held over the last couple of years. The slides are available on the link above but they are just photos so I have attached a copy of the talk at the end of this report. I was in a session with talks from Dr John Cox who talked about a new staffing model to support research at the National University of Ireland Galway; his research paper on this is available at http://www.tandfonline.com/doi/abs/10.1080/13614533.2017.1316748. In the session with my talk, we also had a presentation from Julia Barrett from University College Dublin about the establishment and development of UCD Library’s research services unit. The three talks complimented each other and demonstrate a shift in Library’s staffing and organisation towards supporting researchers more directly. We were asked questions as a panel of three, and answered topics such as “how do we keep librarians up to date with such a fast moving environment?”, “how do we engage with the research community?”, “how can we change the practice of more senior researchers who may not be aware of recent changes but won’t want to attend any briefings?”, “how important is the relationship with other parts of the University?”. We also had a brief discussion about one of points raised during the Cardiff WHELF research group event about how far into the research a librarian should get – crossing the line from being a librarian into being a researcher. Danny Kingsley referred back to this discussion during her keynote lecture – when she asked “is it out place to be telling the research community how they should be doing things?” And answered herself “yes, researchers haven’t got the metaview, libraries are the neutral space where we can have those discussions”.
It seems we are all facing similar challenges. I had very good feedback after my talk, with many commenting on how successful the shared LMS implementation has been viewed from across the water, and that they would be looking out for more benefits realisation from that project as it goes into the next stage.
I will now go on to describe some of the keynotes and talks that I enjoyed attending at the conference. In fact, there were many more talks over the two days that I enjoyed attending, but I have just chosen a few here that are directly relevant for the work of the WHELF research group.
Lorcan Dempsey talked about the shift in research practices and therefore a need to change the way we think about library collections. Many libraries are managing down print collections, looking to share print in consortia, and using demand-driven acquisition. However, there are disciplinary differences and it is important to maintain specialist/special collections for your institution. Lorcan then described two trends, my interpretation of how he described these follows:
Della Keating (National Library of Ireland) talked about archiving born digital materials and a pilot project they are current running to archive web content. This talk reminded me of the LLGC’s Web Archive Wales project https://www.llgc.org.uk/en/collections/activities/conservation/web-archive-wales/ and I wondered if it is important to review which of our University webpages are being archived, if any research project websites are being archived could this help towards research data preservation?
Helen Young, from Loughborough University, talked about a UX project they have run in collaboration with Taylor and Francis. They followed a small number of postgraduate research students, which they surveyed once a month. They found that every student would search in a different way, and each would search in a different way every month. They found a number of barriers that exist between the student and the resources they were trying to access. Students did attend workshops and found these useful, but also learnt skills from peers and supervisors, and brought with them skills learnt at another University. This reminds us that training or briefings for PhD supervisors are also important. Students valued having someone available to them at their point of need for a face-to-face consultation.
I believe that Danny Kingsley’s keynote “Emerging from the chrysalis – transforming libraries for the future” gave us all a clear mandate to change quicker in libraries and provide support for researchers where they need it; otherwise, publishers will occupy the whole space. Danny pointed out that often libraries do not occupy the top table with University leaders, so it is important to use champions and academics who can pass on information to make change happen. Researchers are looking for help, they want access to full text articles, they want their academic freedom protected, and they want guidance. We should be talking to the research community about how things are changing and the way they should work in this environment. During the discussion at the end of Danny’s talk an ECR in the audience spoke and stated that the way that senior researchers went through the academic system does not work for ECRs, still no jobs, many ECRs are displeased and open to change. ECRs are interested in hybrid academic careers, and publishing in non-traditional means. Danny reminded us of a number of useful blogs/sites/publications to look at including the following, she tweeted many on her account https://twitter.com/dannykay68?lang=en-gb :
Jack Hyland & Lisa Callaghan from Dublin City University gave a presentation titled ‘Ask the Audience: Identifying what library services are important to the research community at DCU’. DCU has recently restructured academic support into functional roles. They found that academic staff still valued having a dedicated contact for collection development, one-to-one consultations and for teaching support.
Frank Brady & Ciaran Quinn from Maynooth University talked about communication with the research community. After consultation with academic staff and postgraduate students, they found that email is still the preferred communication tool. They found that PGR students are confident in their own bubble, often self-taught and often do not feel they need any further support. In the discussion following their talk, it was suggested that perhaps a UX project could have a PhD student or research staff member do a literature search, and have the librarian independently perform the same search and compare the results?
Simon Bains from the University of Manchester talked about a project they undertook to investigate student publishing at the University of Manchester. They have not launched a student journal, but instead have launched other initiatives from their project:
A number of important points came up during the panel discussion on Open Access at the end of the conference, featuring Professor Robert Galavan from the School of Business at Maynooth University, Danny Kingsley, Lorcan Dempsey, John Fitzgerald Director of Information Services at University College Cork, and Professor John Costello Professor of Physics at Dublin City University. Here are some of them as follows
Beth Hall CONUL conference presentation May 2017 – presentation script
WHELF: What is it?
WHELF research group
Why the collaboration works
Projects / work packages
May 2016 events
Themes for the event:
May 2016 events: feedback and outcomes
May 2017 events
Themes for the events:
May 2017 events: feedback and outcomes
My personal gains
Examples of day-to-day solutions provided by collaboration
WHELF research group – Successes
Coming together is a beginning; keeping together is progress; working together is success.