One of the challenges facing leaders in HE, including those leading library services, is making effective use of business analytics data, for example to improve the student experience. JISC is currently looking at the scope for a shared service for libraries in this area in the form of a library analytics dashboard. SCONUL, RLUK and others are helping to inform this work.
In the meantime, for those interested in knowing more about this area, JISC has produced a guide for HE decision-makers on this topic, including case studies from The Open University, The University of Huddersfield, Roehampton University, Michigan State University, Cornell and the University of Pennsylvania. It is available on the Jisc website: http://bit.ly/jisc-ad